Delve Risk Solutions, LLC ("Company" or "We") is committed to protecting your privacy and outlines its practices for collecting, using, maintaining, protecting, and disclosing information. This policy applies to information collected on our Website (https://www.delverisk.com), via email, text, and other electronic messages with the Website, through mobile/desktop applications downloaded from the Website, when interacting with our advertising or applications on third-party services that link to this policy, and through software-as-a-service solutions accessed via our Company and Website.
This policy does not apply to information collected offline, through other means, or on any other website operated by the Company or third parties (including affiliates and subsidiaries). By accessing or using our Website, you agree to this privacy policy. This policy may change, and your continued use after changes are posted signifies acceptance.
Children Under The Age of 18
Our Website is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Website. If we learn we have collected information from a child under 18 without parental consent, we will delete it. If you believe we have such information, please contact us at privacy@delverisk.com
Information We Collect About You & How We Collect It
We collect several types of information from and about Website users, including:
• Personal information: By which you may be personally identified (e.g., name, postal address, email address, telephone number).
• Non-personally identifiable information: Information about you that does not individually identify you.
• Technical data: Information about your internet connection, equipment used to access our Website, and usage details.
This information is collected in the following ways:
• Directly from you: When you provide it to us.
• Automatically: As you navigate the site (e.g., usage details, IP addresses, data from cookies, web beacons, and other tracking technologies).
• From third parties: Such as our business partners.
Information You Provide To Us
• Information provided by filling forms on our Website (e.g., registering, subscribing, requesting services).
• Records and copies of correspondence if you contact us (including email addresses).
• Details of transactions and order fulfillment, potentially requiring financial information.
• Your search queries on the Website.
Information We Collect Through Automatic Data Collection Technologies:
As you navigate our Website, we may use technologies to collect information about your equipment, browsing actions, and patterns, including:
• Details of your visits: Traffic data, location data, logs, and resources accessed.
• Information about your computer and internet connection: IP address, operating system, and browser type.
We may also use these technologies for behavioral tracking to collect information about your online activities over time and across third-party websites. This automatically collected information may include personal information or be associated with it. It helps us improve our Website and deliver personalized service by enabling us to:
• Estimate audience size and usage patterns.
• Store preferences to customize the Website.
• Speed up searches.
• Recognize you when you return.
Technologies used for automatic data collection include:
• Cookies (or browser cookies): Small files placed on your computer's hard drive. You can refuse cookies via browser settings, but this may limit access to parts of our Website. Our system issues cookies unless your browser is set to refuse them.
• Web Beacons (clear gifs, pixel tags, single-pixel gifs): Small electronic files in Website pages and emails used to count users who visited pages or opened emails, and for other Website statistics (e.g., content popularity, system integrity).
Third-Party Use of Cookies and Other Tracking Technologies: Some content or applications on the Website are served by third parties who may use cookies, web beacons, or other tracking technologies. They may collect personal information about your online activities over time and across different websites to provide interest-based (behavioral) advertising or targeted content. We do not control these third parties' tracking technologies or their use. You should contact the responsible provider directly for questions about targeted content. Information on opting out of targeted advertising from many providers is available via the Network Advertising Initiative ("NAI") website.
How We Use Your Information
We use collected information, including personal information, for the following purposes:
• To present our Website and its content to you.
• To provide requested information, products, or services.
• To fulfill any other purpose for which you provide it.
• To provide account notices (e.g., expiration, renewal).
• To carry out obligations and enforce rights from contracts, including billing and collection.
• To notify you about Website changes or product/service offerings.
• To allow participation in interactive features.
• To access our software-as-a-service solutions.
• As described when you provide the information, or with your consent. We may also use your information to contact you about potentially interesting goods and services.
You can adjust user preferences in your account profile to opt out.
Lawful Basis for Processing your Personal Information
As required by U.S. and European data protection laws, we have a lawful basis for processing your Personal Information:
• Consent: By using our Service, you consent to our collection, use, and sharing of your Personal Information as described.
• Legitimate interests: Processing necessary for our legitimate interests, which include facilitating communication, developing/improving services, safeguarding IT infrastructure, preventing fraud, and growing our business. We do not process if your rights outweigh our interests.
• To perform contractual services: Processing Personal Information to fulfill obligations under our contract to deliver products and services, such as contact information for products, license keys, and support.
• As required by law: Processing when required or permitted by law, to comply with government requests, respond to legal processes, protect our interests, or defend litigation.
Disclosure of Your Information
We may disclose aggregated information that does not identify any individual without restriction. We may disclose personal information as described in this privacy policy:
• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties who support our business, bound by confidentiality obligations.
• To a buyer or successor in event of a merger, divestiture, or similar transfer of assets, where user personal information is among the assets.
• To third parties for marketing their products or services to you, if you have not opted out. These third parties are contractually required to keep information confidential.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed when you provide the information, or with your consent. We may also disclose your personal information:
• To comply with any court order, law, or legal process.
• To enforce our Terms of Use and other agreements, including billing and collection.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Delve Risk Solutions, LLC, our customers, or others (e.g., fraud protection, credit risk reduction).
Choices About How We Use and Disclose Your Information
We aim to provide choices regarding your personal information:
• Tracking Technologies: You can set your browser to refuse cookies or alert you when they are sent. Disabling cookies may affect site functionality.
• We do not control third parties' collection or use of your information for interest-based advertising. You may find ways to opt out of targeted ads from NAI members on their website.
Accessing & Correcting Your Information
You can review and change your personal information by logging into your account profile page on the Website. You may also email privacy@delverisk.com to request access, correction, or deletion of personal information. Deleting personal information may require deleting your user account. We may deny changes if they violate law or cause incorrect information. Copies of User Contributions may remain viewable in cached pages or may have been copied/stored by others.
Data Security: We implement measures to secure your personal information from loss, unauthorized access, use, alteration, and disclosure. Information you provide is stored on secure servers behind firewalls. Payment transactions are encrypted using SSL technology via third-party processors. Your role in security is crucial: keep your password confidential and do not share it. However, internet transmission is not completely secure, and we cannot guarantee the security of personal information transmitted to our Website; any transmission is at your own risk. We are not responsible for circumvention of privacy settings or security measures on the Website.
Changes to Our Privacy Policy: We post changes to our privacy policy on this page and notice updates on the Website home page. Material changes will be notified by email and/or a home page notice. You are responsible for ensuring we have an up-to-date email and for periodically checking the policy for changes.
Contact Information For questions or comments about this privacy policy or practices, contact us at: privacy@delverisk.com. To register a complaint or concern, email the address above.
Delve Risk Solutions, LLC Privacy Policy for California Residents
This Privacy Policy for California Residents supplements the main policy and applies solely to California residents ("consumers" or "you"), adhering to the California Consumer Privacy Act of 2018 (CCPA). Please note, the CCPA temporarily exempts certain business-to-business (B2B) personal information from some requirements.
Information We Collect
We collect "personal information" which identifies, relates to, describes, or is reasonably linked to a particular consumer, household, or device. Personal information does not include publicly available information from government records or deidentified/aggregated consumer information. In the last twelve (12) months, we have collected the following categories of personal information from consumers:
• Identifiers: (e.g., real name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name)
• Internet or other similar network activity: (e.g., browsing history, search history, interaction with a website, application, or advertisement)
Other Categories Not Collected:
• Personal information categories listed in the California Customer Records statute (e.g., Social Security number, financial information, medical information)
• Protected classification characteristics under California or federal law (e.g., age, race, gender, disability)
• Commercial information (e.g., purchase records)
• Biometric information
• Geolocation data
• Sensory data
•Professional or employment-related information
• Non-public education information
• Inferences drawn from other personal information
We obtain these categories of personal information:
• Directly from you: From forms you complete or products/services you purchase.
• Indirectly from you: From observing your actions on our Website.
Use of Personal Information
We may use or disclose collected personal information for the following purposes:
• To fulfill or meet the reason you provided the information (e.g., respond to inquiries, process payments).
• To provide, support, personalize, and develop our Website, products, and services.
• To create, maintain, customize, and secure your account.
• To process requests, purchases, transactions, and payments, and prevent transactional fraud.
• To provide support, respond to inquiries, investigate concerns, and monitor/improve responses.
• To personalize your Website experience and deliver relevant content, including targeted offers and ads (with consent where required).
• To help maintain the safety, security, and integrity of our Website, products, and technology assets.
• For testing, research, analysis, and product development.
• To respond to law enforcement requests and comply with applicable law, court order, or governmental regulations.
• As described to you when collecting information or as set forth in the CCPA.
• To evaluate or conduct a merger, divestiture, or other sale or transfer of assets. We will not collect additional categories of personal information or use collected information for materially different purposes without notice.
Sharing Personal Information
We may share your personal information by disclosing it to a third party for a business purpose under written contracts. In the preceding twelve (12) months, Company has disclosed personal information for a business purpose. We do not sell personal information.
Your California Privacy Rights
The CCPA provides California residents with specific rights regarding their personal information.
Right to Know and Data Portability: You have the right to request disclosure of information about our collection and use of your personal information over the past 12 months. Once verified, we will disclose:
• Categories of personal information collected about you.
• Categories of sources for that information.
• Our business or commercial purpose for collecting it.
•Categories of third parties with whom we share it.
• If sold or disclosed for a business purpose, two separate lists identifying categories of personal information sold/obtained by recipients.
• Specific pieces of personal information collected about you (data portability).
Right to Delete: You have the right to request deletion of your personal information collected and retained by us, subject to certain exceptions. We may deny deletion if retaining the information is necessary for us or our service provider(s) to:
1. Complete the transaction, provide a requested good/service, or perform our contract with you.
2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity.
3. Debug products to identify and repair errors.
4. Exercise free speech or another legal right.
5. Comply with the California Electronic Communications Privacy Act.
6. Engage in public or peer-reviewed scientific, historical, or statistical research with informed consent.
7. Enable solely internal uses aligned with consumer expectations.
8. Comply with a legal obligation.
9. Make other internal, lawful uses compatible with the context provided. We will delete or deidentify personal information not subject to these exceptions and direct service providers to do the same.
Exercising Your Rights to Know or Delete
To exercise these rights, submit a request by emailing us at customersuccess@delverisk.com . Only you or a legally authorized representative may make a request. Requests must:
• Provide sufficient information for us to reasonably verify your identity (e.g., verifiable photo ID, third-party identity verification solutions).
• Describe your request with sufficient detail. We cannot respond or provide information if we cannot verify your identity or authority. Requests made through your password-protected account are considered sufficiently verified if related to that account. We only use personal information provided in the request to verify identity or authority. You may only submit a request to know twice within a 12-month period.
Response Timing and Format
We will confirm receipt of your request within ten (10) business days. We aim to respond to verifiable consumer requests within forty-five (45) days of receipt. If more time is needed (up to another 45 days), we will inform you in writing. Responses will be delivered to your account if you have one, or by mail/electronically otherwise. Disclosures cover the 12-month period preceding the request. For data portability, we will select a readily usable format. We do not charge a fee unless the request is excessive, repetitive, or unfounded.
Personal Information Sales Opt-Out and Opt-In Rights
If you are age 16 or older, you have the right to direct us to not sell your personal information at any time ("right to opt-out"). We do not sell personal information of consumers we know are less than 16 years old. To exercise the right to opt-out, you (or your authorized representative) may email us at customersuccess@delverisk.com. Once you opt out, we will wait at least twelve (12) months before asking you to reauthorize sales. You may opt back in at any time.
Non-Discrimination
We will not discriminate against you for exercising your CCPA rights. Unless permitted by CCPA, we will not:
• Deny you goods or services.
• Charge different prices or rates for goods/services.
• Provide a different level or quality of goods/services.
• Suggest you may receive a different price, rate, level, or quality. We may offer CCPA-permitted financial incentives reasonably related to your personal information's value, with written terms. Participation requires prior opt-in consent, which you may revoke anytime.
Changes to Our Privacy Policy
We reserve the right to amend this privacy policy at our discretion and anytime. Changes will be posted on the Website with an updated effective date. Your continued use following changes constitutes acceptance.
Contact Information
For questions or comments about this notice, our information collection/use practices, your choices/rights under California law, or to exercise your rights, please contact us at: privacy@delverisk.com. If you need to access this Policy in an alternative format due to a disability, contact us at the email address above.