Terms & Conditions Agreement
Last Modified: October 21, 2025
These Terms and Conditions ("Terms") are entered into by and between You (referred to as "You" or "Customer") and Delve Risk Solutions, LLC. ("Company," "Provider," "we," or "us"). These Terms govern your access to and use of https://www.delverisk.com and all associated subdomains (the "Website"), including all content, functionality, products, and services offered thereon. This Agreement also specifically governs your access to and use of the Sales Advantage product and related services ("Services"). By using the Website or accessing/using the Services, or by clicking to accept or agree to these Terms, you accept and agree to be bound by these Terms. The Privacy Policy is incorporated by reference into these Terms. If you do not agree, you must not access or use the Website or Services. THESE TERMS CONTAIN A DISPUTE RESOLUTION AND ARBITRATION PROVISION, INCLUDING A CLASS ACTION WAIVER THAT AFFECTS YOUR RIGHTS. If you wish to opt out of binding arbitration, you must email customersuccess@delverisk.com within 30 days of your initial acceptance of this Agreement.
1. Eligibility and Changes to Terms
The Website and Services are offered only to users who are 18 years of age or older. By using them, you represent and warrant that you are of legal age to form a binding contract and meet all eligibility requirements. We may revise these Terms in our sole discretion, with changes effective immediately upon posting. Your continued use following revised Terms means you accept and agree to the changes. Changes to dispute resolution provisions will not apply to disputes for which parties had actual notice prior to the change being posted.
2. Definitions.
a) Aggregated Statistics: Data related to Customer's use of Services, compiled in aggregate and anonymized by Provider to improve Services.
b) Authorized User: Customer's employees, consultants, contractors, and agents authorized to access and use the Services, for whom access has been purchased.
c) Customer Data: Information, data, and other content submitted by or on behalf of Customer or an Authorized User through the Services, excluding Aggregated Statistics.
d) Documentation: Provider's user manuals, handbooks, and guides relating to the Services.
e) Order Form: The document signed by Customer and Provider detailing specific services and fees.
f) Portal: The Delve Risk Portal, which Customer will be provided access to as part of the Services.
g) Provider IP: The Services, Portal, Sales Advantage Snapshots, Documentation, and all related intellectual property provided by or derived from Provider, including Aggregated Statistics, but excluding Customer Data.
h) Sales Advantage: The Delve Risk product described on Provider's website, including access to the platform, research content (Snapshots™), and additional content.
i) Services: The Sales Advantage product and Portal access, as described in these Terms and the applicable Order Form.
3. Website and Services Access and Security
We reserve the right to withdraw or amend the Website or Services without notice and are not liable if any part is unavailable. To access certain resources, you may be asked for registration details, and all information you provide must be correct, current, and complete. All information is governed by our Privacy Policy. If you choose or are provided with security information (username, password), you must treat it as confidential and not disclose it to any other person or entity. Your account is personal, and you agree not to provide others with access using your credentials. You must notify us immediately of any unauthorized access or security breach. We have the right to disable any user name, password, or identifier if we believe you have violated these Terms.
4. Services Provision and Use Restrictions
Subject to timely payment, Provider grants Customer a non-exclusive, non-transferable right to access and use the Services during the Term, solely for internal use by Authorized Users.
Documentation License: Customer is granted a non-exclusive, non-sub-licensable, non-transferable license to use the Documentation for internal business purposes.
Use Restrictions: Customer shall not, directly or indirectly, nor permit any Authorized User to:
a) Utilize Delve Risk data and information to train AI systems, models, LLMs, etc., without the explicit written approval from Delve Risk.
b) Redistribution, resale, or publication of Provider Data or any compiled datasets is strictly prohibited without prior written consent.
c) Download more than their contractually specified monthly limit of reports.
d) Copy, modify, or create derivative works of the Services or Documentation. ● Rent, lease, sell, sublicense, assign, distribute, publish, or transfer the Services or Documentation.
e) Customers shall not alter, distort, or misrepresent any Provider Data in any publication, communication, or analysis.
f) Reverse engineer, disassemble, decompile, or otherwise attempt to gain access to any software component of the Services.
g) Remove any proprietary notices from the Services or Documentation.
h) Use the Services or Documentation in any manner that infringes any intellectual property right or violates applicable law.
5. Intellectual Property Rights
Unauthorized Use: Only paid users of our Products are authorized to access our Content. Multiple logins from one credential are strictly prohibited and considered Unauthorized Use. We track multiple logins. Discovery of unauthorized access from your credentials will constitute a violation, allowing us to disable your access without giving any refunds. Unauthorized use of any part of the Services is strictly prohibited and may result in civil and criminal penalties.
The Website, Services, and their contents (information, software, text, images, video, audio, or design (collectively, the ‘Content’) are owned by the Company, its licensors, or other providers and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
a) Permitted Use: These Terms permit you to use the Website for your personal, non-commercial use only. You may temporarily store in RAM, cache fi les, print/download one copy of pages for personal, non-commercial use, or download a single copy of applications for personal, non-commercial use.
b) Prohibited Actions: You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from our Website, except as expressly permitted. You must not modify copies of materials, use illustrations/photographs/video/audio/graphics separately, or delete/alter any copyright, trademark, or proprietary rights notices. You must not access or use for any commercial purposes any part of the Website or any services or materials available through it. Any unauthorized use is a breach and may violate IP laws.
c) Company Trademarks: The Company name, Delve Risk, and all related names, logos, product, and service names, designs, and slogans are trademarks of the Company or its affiliates or licensors. You must not use such marks without our prior written permission.
d) Customer Data: Customer owns all right, title, and interest in Customer Data. For clarity, compiled or derived data sets created by Delve Risk from publicly available sources constitute Provider IP. Customer grants Provider a non-exclusive, royalty-free, worldwide license to use Customer Data to provide Services and a perpetual, irrevocable license to use Customer Data within Aggregated Statistics.
e) Feedback: Any suggestions or ideas provided by Customer regarding Provider IP may be used by Provider without attribution or compensation. Customer assigns all rights in such Feedback to Provider.
6. Prohibited Uses (General)
You agree not to use the Website or Services:
● In any way that violates any applicable federal, state, local, or international law or regulation (including export laws) [9, 46.6].
● For exploiting or harming minors.
● To send, receive, upload, download, use, or re-use any material which does not comply with Content Standards.
● To transmit or procure the sending of any advertising or promotional material without our prior written consent.
● To impersonate or attempt to impersonate the Company, an employee, another user, or any other person or entity.
● To engage in any other conduct that restricts or inhibits anyone's use or enjoyment, or which may harm the Company or users, or expose them to liability.
● In any manner that could disable, overburden, damage, impair the site, or interfere with any other party's use.
● To use any robot, spider, or other automatic device, process, or means to access the Website for any purpose, including monitoring or copying material.
● To use any manual process to monitor or copy material without our prior written consent.
● To use any device, software, or routine that interferes with the proper working of the Website.
● To introduce any viruses, trojan horses, worms, logic bombs, or other malicious or technologically harmful material.
● To attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Website, its server, or any connected database.
● To attack the Website via a denial-of-service attack.
● Otherwise attempt to interfere with the proper working of the Website.
● By framing, deep-linking, or in-line linking to suggest association, approval, or endorsement without consent.
7. User Contributions and Content Standards
The Website may contain interactive features for User Contributions. Any User Contribution you post will be considered non-confidential and non-proprietary. By providing any User Contribution, you grant us and our licensees the right to use, reproduce, modify, perform, display, distribute, and otherwise disclose to third parties such material for any purpose. You are responsible for any User Contributions you submit. We are not responsible or liable to any third party for the content or accuracy of any User Contributions. We have the right to remove or refuse to post User Contributions, take action regarding them, disclose your identity to any third party who claims violation of their rights, take legal action, and terminate or suspend your access for violation of these Terms. YOU WAIVE AND HOLD HARMLESS THE COMPANY FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY THE COMPANY DURING OR AS A RESULT OF ITS INVESTIGATIONS AND FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER THE COMPANY OR LAW ENFORCEMENT AUTHORITIES.
a) Content Standards: User Contributions must comply with all applicable laws and must not:
1) Contain defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable material.
2) Promote sexually explicit/pornographic material, violence, or discrimination. ○ Infringe any intellectual property or rights of any other person.
3) Violate legal rights (publicity/privacy) of others, or contain material that could give rise to civil or criminal liability.
4) Be likely to deceive any person.
5) Promote illegal activity, or advocate, promote, or assist any unlawful act.
6) Cause annoyance, inconvenience, needless anxiety, or be likely to upset, embarrass, alarm, or annoy another person.
7) Impersonate any person or misrepresent your identity or affiliation.
8) Involve commercial activities or sales, such as contests, sweepstakes, promotions, barter, or advertising.
9) Give the impression of emanating from or being endorsed by us or any other person or entity, if false.
8. Reliance on Information and Website/Service Changes
9. Fees and Payment (Sales Advantage).
Customer shall pay Provider the fees ("Fees") specified in the Order Form/Sales Advantage Proposal. Payments are due in U.S. dollars upon acceptance or as specified. Late payments may incur interest at 1.5% per month or the highest legal rate, plus collection costs. Provider may suspend Services if payment is 15 days or more past due. Fees are exclusive of taxes, and Customer is responsible for all sales, use, and excise taxes, duties, and charges, excluding taxes on Provider's income.
10. Confidential Information
Each Party shall maintain the confidentiality of the other Party's Confidential Information. Disclosure is permitted only to employees with a need to know, to comply with court orders/law (with reasonable effort for protective order), or to establish rights. Upon termination, the Receiving Party shall return or destroy all copies of Confidential Information. Obligations of non-disclosure survive for five years, or as long as trade secret protection applies.
The Website owner is based in Virginia, United States. We provide this Website for use only by persons located in the United States. Access from outside the U.S. is on your own initiative, and you are responsible for compliance with local laws.
12. Disclaimer of Warranties